HandyTrack is operated by Terracode Limited, registered in England and Wales. This page applies to all HandyTrack accounts — tradespeople, homeowners, company customers, and team members.
You can delete your account directly in the HandyTrack app, without contacting us:
In-app deletion starts immediately: your account is closed straight away and the associated data is removed from our systems and backups within 30 days, as described below.
If you no longer have the app installed, or prefer not to use it, email us from the email address registered to your HandyTrack account:
Please send the request from the email address associated with the account you want deleted so we can verify your identity. If you cannot email from that address, include enough detail (registered name, business name, and account email) for us to locate and verify the account.
We will confirm receipt and may ask you to verify your identity before processing the request, to protect your account against unauthorised deletion.
Once your deletion request is verified, we permanently delete the personal data we hold for your account, including:
Some records must be retained after account deletion to meet legal and tax obligations. We keep only what we are required to, and we delete everything else.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account, profile, customer, photo, voice and message data | Deleted within 30 days of a verified request | No longer needed once the account is closed |
| Financial records (issued invoices and completed quotes) | Retained for 7 years after the relevant financial year end | UK tax / HMRC record-keeping requirements |
| Backup copies | Purged within 30 days of deletion | Backups roll over and are not used to restore deleted accounts |
Retained financial records are kept solely for legal compliance, are access-restricted, and are not used for any other purpose. They are deleted once the statutory retention period expires.
We aim to acknowledge deletion requests within 5 business days and to complete verified deletions within 30 days, in line with our Privacy Policy and your rights under UK GDPR.
If you are a tradesperson, you act as the data controller for the customer records you store in HandyTrack. Deleting your account also deletes those customer records from our systems (subject to the financial-record retention above). You remain responsible for any copies you hold outside HandyTrack.
For questions about account deletion or any other data request:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.