Effective date: 15 June 2026 · Last updated: 31 August 2026
Summary: HandyTrack is a professional platform for tradespeople and their customers. We have a zero-tolerance policy for objectionable or abusive content. Violations result in immediate content removal and account termination.
1. Who This Policy Applies To
This Acceptable Use Policy applies to all users of HandyTrack, including tradespeople, homeowners, company customers, and team members. By creating an account you agree to comply with this policy at all times.
2. Prohibited Content and Behaviour
The following are strictly prohibited on HandyTrack. Engaging in any of these activities will result in immediate action, up to and including permanent account termination.
2.1 Harassment and Abuse
Threatening, intimidating, or harassing any other user
Sending unsolicited, repeated, or unwanted messages
Using language designed to demean, belittle, or humiliate another person
Stalking or persistently contacting someone who has asked not to be contacted
2.2 Hate Speech
Content that promotes, glorifies, or incites hatred or discrimination based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic
Slurs or derogatory language targeting any group
2.3 Sexual and Explicit Content
Sexually explicit material of any kind
Any content involving minors in a sexual context — this is a criminal offence and will be reported to the relevant authorities immediately
Unsolicited sexual messages or images
2.4 Illegal Material
Content that is unlawful under the laws of England and Wales or any applicable jurisdiction
Material that infringes intellectual property rights (copyright, trademarks, trade secrets)
Content that facilitates fraud, scams, or financial crimes
Any material that promotes or facilitates illegal activity
2.5 Spam and Unsolicited Communications
Sending bulk, automated, or unsolicited messages to other users
Advertising or promoting services outside of your legitimate professional profile
Using the platform to collect contact details for off-platform solicitation
2.6 Impersonation and Misrepresentation
Impersonating another person, business, or HandyTrack staff
Creating false or misleading business profiles or credentials
Misrepresenting your qualifications, certifications, or trade experience
Using another person's account without their explicit permission
3. Reporting and Blocking
HandyTrack provides in-app tools to help you stay safe:
Report content: Use the report function on any message, job, or profile to flag content that violates this policy. Our team reviews all reports.
Block users: You can block any user from within the app. Blocked users cannot contact you or view your profile.
We take every report seriously and aim to respond within 24 hours for urgent safety concerns and 5 business days for other reports.
4. Consequences of Violations
Zero tolerance: HandyTrack operates a zero-tolerance policy for objectionable or abusive content. Violations are not subject to warnings at our discretion — we reserve the right to act immediately.
Depending on the nature and severity of a violation, we may take one or more of the following actions:
Immediate removal of the offending content
Temporary or permanent suspension of your account
Permanent termination of your account and all associated data
Reporting the matter to law enforcement or regulatory authorities where legally required
5. Reporting Abuse to HandyTrack
To report a violation of this policy, or to contact us about a safety concern:
In-app: Use the report button on the relevant message, profile, or content
For urgent safeguarding concerns involving a child or immediate risk of harm, please contact the emergency services (999) and then notify us at abuse@handytrack.co.uk.
6. Illegal Content and the Online Safety Act
HandyTrack's in-app messaging is a user-to-user service regulated under the Online Safety Act 2023. This section sets out how we protect people from illegal content on it, as that Act requires.
6.1 How we protect you from illegal content
You can only be messaged by someone you already have a relationship with. There is no open inbox, no way to search for and message a stranger, and no public feed. This is the main way we keep illegal content off the service.
Accounts are identified. Tradespeople message under their business identity and customers under a verified email account. Anonymous accounts are not available.
Reporting is built into every conversation. See 6.2.
We remove illegal content once we are aware of it, and we can suspend or terminate the account responsible.
You can block anyone. A blocked user cannot contact you.
We do not scan or read your private messages proactively. We act on reports.
6.2 Reporting illegal content
Tap and hold any message you did not send, choose Report, and pick a reason from the Illegal content group — threats or violence, fraud or scam, child sexual abuse material, terrorism, or other illegal content. You can also email abuse@handytrack.co.uk.
Reports of illegal content are prioritised ahead of all other reports and reviewed within 24 hours. You do not need an account with us to report content to that address.
If someone is in immediate danger, call 999 first. Report to us afterwards. We are not an emergency service and cannot respond in real time.
6.3 What we do with a report
A person reviews the reported message and the surrounding context.
If the content is illegal or breaches this policy, we remove it and take action on the account — up to permanent termination.
Where the law requires it, we report the matter to law enforcement.
If we decide not to act, the report is closed with a reason recorded.
6.4 If you disagree with a decision
If we remove your content or restrict your account and you believe we were wrong, or if you reported something and believe our decision was wrong, email abuse@handytrack.co.uk with the details. A different person to the one who made the original decision will review it, and we will reply within 5 business days.
6.5 Our record keeping
We keep a written illegal content risk assessment for this service and review it at least annually, and before we launch any feature that changes the risk — for example messaging between users who have no existing relationship, or public reviews.
7. Changes to This Policy
We may update this policy as the platform evolves. We will notify you of material changes via the app or by email. Continued use of HandyTrack after changes take effect constitutes acceptance of the updated policy.